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Free shipping on every order, and free express over $150.
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Help
Questions? We’ve got answers.
Shipping, returns, ages and batteries — the things people ask us most.
How long does delivery take?
We dispatch within about 3 business days. Standard delivery usually takes 7–14 days; express, where offered, takes 2–5 business days. Tracking is emailed as soon as your order ships.
Is shipping really free?
Yes — standard shipping is free on every order. Orders over the express threshold shown in the cart are upgraded to free express.
Can I return a toy?
Yes. Unused toys in their original packaging can be returned or exchanged within 30 days of delivery. Email us your order number to start.
What age is a toy for?
Every product page lists the recommended age, and the shop has an Age filter. Always check the age grade and small-parts warning on the box.
Do toys come with batteries?
Check the product details and the “What’s in the box” line. If batteries or a charger are not included, the product page says so.
What if a part is missing or damaged?
Email us with your order number and a photo and we will replace it or refund you.
Can I send a toy as a gift?
Of course — every order is packed gift-ready, and you can enter the recipient’s address at checkout. Gift cards are available too.
How do I track my order?
Use the Track order page with your order number and email, or follow the link in your shipping email.
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