Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
We provide standard free shipping and DHL/Fedex Express shipping.
Standard Shipping | Free shipping on orders over $50 ($5 on orders below $50)
Estimated delivery within 7-20 business days.
DHL/Fedex International Express Shipping | $28 for all orders*
Estimated delivery within 3-7 business days.
*• Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
• Delivery to PO Boxes is not available (although can be used for billing addresses).
• Deliveries to APO/FPO addresses are sent via AIR REGISTERED MAIL Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
* Please note that the time frame mentioned above doesn’t include production time.
Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to the restriction of shipping lines. Important medical supplies such as masks and medical equipments are being prioritized for shipment during this period. Please allow additional 1-2 weeks for your order to be delivered after it has been processed. Please be assured that we will monitor all orders until it reaches you smoothly. We thank you for your understanding during this difficult time.
Custom Duties And Taxes
In most cases, customs fees do not apply. In some rare cases (Like EU orders*), you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, DRAGONOY has no control over these charges and we can’t tell you what the cost would be, as custom policies and import duties vary widely from country to country.
**EU orders: Please note that all orders entering European countries after Brexit are now subject to custom and duty charges.
Returns & Exchanges Policy
Thank you for shopping at DRAGONOY. Our online shop provides a unique fashion product from our independent designers back with high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply submit a request for return/exchange on the contact us page and we will try our best to meet your request.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Easy Exchanges:
Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.
Fast Refund:
Send the returned purchase to our return center. We will issue a refund to your original payment method within a week. (-5% Processing fee)
-Purchase can be returned or exchanged within 14 days from the date you received your package.
-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact. Items that do not meet these criteria will not be considered for return.
If returning the items, please contact our customer Team, So that we can help you solve the problem better. Thank you so much in advance. Please contact our customer service to get the return address.
Order Cancellation
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation requests if the order shave already been shipped.
If you have further questions/issues, please don’t hesitate to contact us.
