Placing an Order
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. You can use your order number to find updated tracking information by visiting the “Track My Orders ” page. Please note you will not get tracking information until your order is processed and shipped.
Items in their unused and original condition purchased from Jongler Online Store can be exchanged within 30 days of purchase.
Exchange in mail:
a. Find your nearest post office.
b. Bring your original and unused package and ship them to the address we will provide you in the support mail.
c. Your original shipping cost is not considered for exchange and is not refundable.
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Support Mail immediately so we can resolve the issue.
The DragonoyOnline store currently supports the following payment methods:
– Master Card
– Visa
– American Express
– Discover
– Apple Pay*
– Google Pay*
*Cannot use Apple Pay and Google Pay for buy online pick up in store.
Sometimes we are forced to cancel orders due to unforeseen circumstances. This includes oversold products, products listed or priced incorrectly, and orders unable to be processed for other reasons.
If you paid via credit/debit card, your card will not be charged.
We are not able to process price adjustments for previous purchases as prices fluctuate due to trends, stock, and consumer demand.
The Dragonoy Online store accepts international cards with shipping and billing addresses worldwide.
In the rare occurrence that an item was damaged during transit, please contact our Support email for an exchange.
Shipping
Orders ship Sunday to Saturday.
Standard | Free on all orders
Estimated delivery within 20-30 business days.
Express Shipping | $20
Estimated delivery within 7-14 Business days.
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. You can use your order number to find updated tracking information by visiting the "Track My Orders " page.
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Support email immediately so we can resolve the issue.
Returns & Exchanges
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can be returned by mail. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged.
Returns by mail:
a. Find your nearest post office.
b. Bring your original and unused package and ship them to the address we will provide you in the support mail.
c. Your original shipping cost is not considered for exchange and is not refundable.
Items in their unused and original condition purchased from Jongler Online Store can be exchanged within 30 days of purchase.
Exchange in mail:
a. Find your nearest post office.
b. Bring your original and unused package and ship them to the address we will provide you in the support mail.
c. Your original shipping cost is not considered for exchange and is not refundable.
You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.
